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Feb, 20 2019

Abbott introduces MAYA, its AI-based personal assistant

Maya is developed by SmartBots AI and powered by Amazon's LeX technology.

Abbott, in association with SmartBots AI, has launched MAYA, an innovative new virtual assistant, for supporting and engaging their pan-India sales force. Maya is developed by SmartBots AI and powered by Amazon’s LeX technology.

Maya uses a voice or chat interface in order to communicate with employees in simple natural language and offers them the assistance they need. Acting as a facilitator, she helps employees to tap into an enterprise knowledge base through familiar, easy-to-use communication channels.

Deepak Chembath, Director Business Effectiveness, Abbott India, said, "While Maya started as a chat BOT answering redundant questions, over a period of time the scope of Maya grew. With integration across enterprise systems and self-learning from usage, Maya makes it simple for the field force to access critical business insights."

"With most commercial chatbots, failures are not handled well but with Maya, any unanswered query gets logged as a ticket with our employee helpdesk. The unique differentiator is that Maya gets continuously trained on failed questions and is able to answer such questions going forward, thus making it an intuitive technology," he added.

Narsimha Rao Polisetty, Founder of SmartBots, further stated, "We designed Maya to evolve with every single conversation. She has supervised machine learning capabilities that help flag any unexpected behavior. Our objective is to provide a platform where companies can build and manage their own bots, depending on their employees' specific needs. We can deploy bots across multiple channels, like Skype or Alexa, and can be used by anyone who wants business insights right at their fingertips."

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