Zomato also mentioned that the company will educate their delivery fleet of over 1.5 lakh partners.
In a recent video posted on the social platform, Gurgaon-based food delivery and restaurant reservation platform Zomato has been caught in a controversy after one of its food delivery boy wearing the company t-shirt, carrying a company delivery bag and consuming food out of its boxed orders came into the light.
In the two-minute video, the delivery boy was then seen resealing the packages and putting them back into the delivery bag which was supposed to be delivered. The video that went viral on social platforms has received criticism from the users.
Issuing a media statement in response of the video, Zomato said, “in our commitment towards mitigating any possibility of tampering with food, Zomato will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against any chances of tampering of food. Zomato has a zero-tolerance policy for tampering of food.”
The food delivery platform also mentioned in the statement that the video was shot in Madurai. “The person in the video is a delivery partner on our fleet. We have spoken to him at length - and while we understand that this was a human error in judgment, have taken him off the platform,” added the statement.
This incident only makes the commitment to fleet training, scheduling and process even stronger. “We stand behind our extensive fleet who do the right thing across many hours of the day,” it added.
Adding the delivery partners as the face of the brand, and the heart of their success in growing to become the largest food delivery platform in the country, Zomato also mentioned that the company will educate their delivery fleet of over 1.5 lakh partners to highlight or escalate any such deviations to the brand, while also encouraging the users.