Ms. Ritu Chawla appointed GM at The Courtyard, Marriott, Pune.
Ms. Chawla appointed as General Manager at Courtyard, Marriott, Pune. She has strong communication skills, young and vivacious personality, thorough knowledge, leadership qualities and a passion for the hospitality industry ensuring the customer satisfaction.
Ms. Chawla had an exciting career of over 16 years in the field of hospitality management at different hotels. She will be responsible for Designing, Developing and Implementing Service Architecture; Brand management and positioning strategies; Strategy Development & Deployment using the Balanced Score Card, delivering the revenues and costs to meet Ownership expectations and, last but not the least, ensuring rewarding relationships with the associates to deliver the brand promise in line with the strong HR values of the Marriott Group.
Ms Chawla has an MBA from SP Jain College, Mumbai. She began her career as a Management Trainee at Taj Mahal Palace & Towers, Mumbai, becoming one of the youngest lady General Managers of the Taj Group in 2007 at the Vivanta by Taj, Fisherman's Cove, Chennai.