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May, 15 2014

Now check-in via smartphones

Hotels work on concierge apps to ease entering in rooms.

Hotels like Starwood Hotels & Resorts, Marriott Hotels and French Group Accor are looking for ways to shorten queues at the front desk by offering quick check-in, check-out and concierge facility through the smartphones of their guests. 

Starwood Hotels & Resorts, which owns the two boutique brands, is working on collaboration with locking and security solutions provider Assa Abloy to develop keyless check-in technology that will allow the guests to check in and out of their rooms using their mobile phones. On the other hand Marriott Hotels, for instance, offers mobile check-in for select members who can check in via the mobile app and collect their key card from a designated mobile check-in desk. 

Similarly, French hotel group Accor plans to implement mobile-powered check-in and check-out wherein the guests can even make the hotel payments through mobile. The company will roll out this solution in 1,000 hotels by the end of 2014. 

The Concierge App allows guests to manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wake-up calls and more. 

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