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Sep, 22 2014

Indian Railways to introduce e-catering system

Under the system, a passenger will have to provide his travel details, select the city and the food outlet from which he would like to order the food.

Indian railways will soon introduce the e-catering system for the passengers who travel by long-distance trains.

The passengers will be able to relish food from a restaurant of their choice along the route. The railway is this in order to improve the travel experience. As of now, commuters have the option of buying food from the pantry car or unauthorized vendors.

"We plan to introduce this facility as a pilot project in two trains, including the Mumbai-Delhi Paschim Express. The order can be booked through Indian Railway Catering and Tourism Corporation”, said, D P Pandey, Railway Board member (traffic).

The introduction of e-catering facility through participation of private food outlets like YatraChef and Travel Khana has brought a tendency of competition leading to improvement in service and quality of food offered by the pantry car contractor, officials said.

Under the system, a passenger will have to provide his travel details, select the city and the food outlet from which he would like to order the food. A menu card will also be provided on the website.

"There will be a cut-off time before which the person can order the food from a particular restaurant. For example, it will be mentioned that food from this restaurant has to be ordered at least one hour before the train's arrival at the station,” A senior WR official said.

However, the railways would not be responsible for the quality of the food items to be ordered from private restaurants.

Not only this, the railways in its August budget introduced the concept of pre-packed and ready-to-eat meals of reputed brands on an optional basis.

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