Helpchat & Zomato join hands to make customers' food ordering simpler & faster

Helpchat has partnered with Zomato to make the food ordering experience simpler and faster for consumers. Through this partnership, Helpchat has integrated Zomato directly into their app. Users are now able to search for, and order food online via Zomato from within the Helpchat app.

Helpchat personalizes the experience for its users, by understanding the user's intent and helps them in completing the transaction right from the app. With this partnership, Helpchat has come closer to its objective of being a personal assistant app that helps in fulfilling diverse set of needs for its users.

Ankur Singla, CEO and Founder, Helpchat said, “Through API integrations with leading businesses, we are fulfilling our promise of being the ultimate personal assistant for all our users. Helpchat users can now discover new restaurants as well as order food based on their preferences by using our one-stop app. We will be looking at on-boarding many more curated partners to enhance the bouquet of offerings for our customers. These users ordering food have very high cross-category usage pattern as well. We’ve seen close to 60 per cent of them taking cab rides and 80 per cent of them doing recharge on our platform.”

Pramod Rao, SVP Growth, Zomato said, "We are excited to be partnered with Helpchat and enable online food ordering on their platform. Our vision is to help users in accessing information about various restaurants and also providing them a convenient mode through which they can order food online. This partnership will put us on a podium through which we can provide a multiple options to our customers.”

With this partnership, Helpchat will be able to anticipate users’ food-related needs and will suggest the best places to eat and help them in ordering food based on personal preferences.