OYO Assist is a first-of-its-kind consumer product in the hospitality industry offering an end-to-end automated resolution to customers.
Hotel chain OYO has launched an in-application support platform called OYO Assist in order to ensure a hassle-free booking experience and stay for its guests.
OYO Assist is a first-of-its-kind consumer product in the hospitality industry offering an end-to-end automated resolution to customers, ranging from booking modification to enquiry on OYO hotel policies to claims for refunds on bookings.
OYO Assist will also act as a personal assistant to fulfil requests for services and answer queries on hotel policies, cancellation, and modify bookings, thus providing transparency in access to issues raised, support issues registered and more.
Anil Goel, Chief Technology Officer, OYO, said, "Technology has been the biggest driver for OYO in creating value for our customers as well as India’s hospitality industry at large. Customer centricity has always been a key focus area for us. With OYO Assist on our mobile app for customers, we are putting guests in the captain’s chair. The technology we offer our guests is smart, instinctive, and creates a more connective and convenient experience during their stay. With this, we can now resolve concerns faster and improve the overall guest experience at every touch point."