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Mar, 12 2019

OYO introduces hospitality industry's first in-app SOS button

The launch is in line with the company's pioneering efforts to integrate technology for solving all areas of guest experience.

OYO, the world's fastest growing chain of hotels, homes and quality spaces, has launched its in-app SOS button, a first in the hospitality industry. The launch is in line with the company's pioneering efforts to integrate technology for solving all areas of guest experience.

OYO's first of its kind in-app SOS button feature will be enabling guests experiencing any emergency situation to not only receive the assistance of the on-ground hotel staff but also benefit from the expertise of a specially trained 24x7 OYO Safety Response Team (SRT).

The newly launched in-app SOS button will help guests, checking in to an OYO hotel, to have the additional advantage of an on-time assistance feature for reporting and redressing any concerning issues with regard to personal safety, especially for solo travellers.

Aditya Ghosh, CEO (India and South Asia), OYO Hotels and Homes, said, "Ensuring guest safety at all times as well as providing them with a superlative experience is a priority for us. At OYO, we believe that technology is an enabler and can help us offer enhanced safety solutions to all our guests. Leveraging our technology prowess, we are launching a first of its kind in-app SOS button feature."

"This button and our focus on 24x7 tech-enabled assistance before, during and after booking, help us meet the need for a sophisticated system for guests to escalate and receive redressal for issues on time. With this feature, guests will be able to escalate emergencies and get help within minutes, cementing the trust deficit in the hospitality industry. We believe that this will enable guests especially women and solo travellers to feel secure further encouraging travellers to travel to and within India," he added.

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