Zomato Order
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Nusra Aug 31 2021 - 2 min read“On the Zomato app, customers always had the option to skip cutlery with their order. However, very few customers used that option. We learnt that it wasn’t because they always wanted the cutlery, but because they weren’t making an active choice. Defaults almost never get changed by customers during product flows,” shared Deepinder ...